Read This Before You Call
We perform a CREDIT CHECK before any new Exede order. This credit check uses only your name and address, not your SSN. The credit check gives us only a PASS or FAIL. If “fail”, we regret that we cannot sell you Exede Internet.
We are unable to help current Exede Customers. Current Exede Customers must call 855-463-9333 or visit myexede.net.
Before you call, download and read the Exede Residential Customer Agreement.
New Exede Internet Service is a 24-month commitment.
Billing: Exede will bill you one month in-advance, using Auto Pay. There is no paper bill mailed to your home. A credit card is needed to sign-up for Exede. You can choose to have Exede debit your checking account instead of your credit card.
Our Promotional Offers, such as Gift Cards, are for new customers only. If there are any questions or issues regarding such a promotion offered on this website, call us, not Exede Customer Support.
Data Limits: Exede Internet Service has monthly data usage limits. If you exceed your monthly data allowance, your internet service will be slowed. Significantly slowed. Many Exede Plans offer a “Free Zone” with up to five hours of unmetered data each day during off hours. Exede also has tools to help you measure and manage your data usage. You can also Buy More Data from Exede, or switch to an Exede Plan that offers more data.
Streaming Video Services, like Netflix, use a lot of data. Exede can support such services, if you help by scheduling movie downloads for “Free Zone” off-hours and watching the movie later. Exede and Exede Customers share tips that can help you consume a lot less data. YouTube videos and streaming music, use much less data than viewing a Netflix HD movie. If you want to stream TV and/or movies in real-time on a regular basis, especially in HD, Exede is not a good option for you.
Renters: If you rent, before you call, make sure the property owner will allow the Exede satellite dish to be installed on their property.
Gaming: If internet gaming is important, Exede is probably not a good choice for you.
Chat: Internet chat services, even HD video chat, such as Skype and FaceTime, generally perform well with Exede.
VPNs: Exede will work with some, not all, Virtual Private Networks (VPNs). If you need to use a VPN, before you call, please collect as much information as possible about your VPN, ideally in a format that can be emailed to us, and we’ll find the answer for you.
Limited Warranty: Exede Internet parts carry a 2-year limited warranty. Service Calls are covered for the first 90 days of service. Service Plans for extended coverage are available.